Delivery, Returns & Refunds

Delivery

Please allow between 3-5 business days for delivery.

Items ordered by 12pm Monday - Friday* will be processed the same day. Orders placed after 12pm on Friday will be processed the following Monday. 

Free delivery on orders £30+

£3.95 standard rate. 

All items will be tracked. 

*except bank holidays

Return & Refund

We sincerely hope our products meet your liking however if you are not satisfied with your purchase, please return within 30 days of purchase.

Products must be unopened in their original, sealed  packaging. 

Buyer is responsible for return postal costs. Willow’s Pet Pantry is not liable for loss or damage of goods while being returned. 

Full refund will be issued providing the above standards are adhered to (unopened packaging) otherwise a partial refund at the discretion of Willow’s Pet Pantry will be issued for items that have been opened/consumed prior to return. 

To request a return, please email:

info@willowspetpantry.co.uk

Please allow 7-10 business days for refunds