FAQ's

My dog has allergies! What treat should I get?

Look out for the hypoallergenic, chicken free and grain free labels which will help you avoid most allergies. Still unsure? Please ask - we’d love to help you choose the right treat for your dog.

My puppy’s too young for your treats! 

We have a number of treats suitable for puppies over 12 weeks of age and also some suitable from 4 weeks of age.

Check out our Puppy Sample bag or Puppy Treat Box to help kickstart your natural treat journey. 

My old dog doesn’t like hard chews, have you anything for him?

As our dogs get older their jaws can become weaker and their mouths sore (please seek veterinarian assistance if not already) but there are plenty of softer treat options available. Our Jerky is an amazing treat for elderly dogs, as are Pate’s and Gourmet Sausages!

My Dog’s never had a natural treat, where should we start?

Our Sample packs and Treat boxes are perfect for newcomers to the natural treat world!

They allow your dog to experience a variety of flavour and texture sensations with minimal wastage - money well spent! 

There’s a problem with my order. Who do I contact?

I’m so sorry you’ve encountered a problem, I try ensure all listings are clear and informative, orders are checked, packaging is sufficient and couriers can be trusted, however know problems can occur along the way. 

Please email as soon as possible so I can rectify the problem for you. Expect a response within 48 hours.

email: info@willowspetpantry.co.uk